Oct 29 2008
Repair Charges: Unlocking the Mystery
Some shops charge a flat rate for labor on auto repairs. This published rate is based on an independent or manufacturer’s estimate of the time required to complete repairs. Others charge on the basis of the actual time the technician worked on the repair.
Consider getting a second opinion, in case you need expensive or complicated repairs or questions about recommended work. Learn whether there will be a diagnostic charge if you decide to have the work performed elsewhere. Many repair shops charge for diagnostic time.
Shops that do only diagnostic work and do not sell parts or repairs may be able to give you an objective opinion about which repairs are necessary.
Ask for a written estimate, which should:
• It should state that the shop will contact you for approval before they do any work exceeding a specified amount of time or money. State law may require this.
• Identify the condition to be repaired, the parts needed, and the anticipated labor charge. Make sure you get a signed copy.