Lemon Law for California

It’s important to know how to select a good technician, the kinds of questions to ask, and your consumer rights.

According to the Federal Trade Commission (”FTC”), the American Automobile Association (”AAA”), and the National Association of Attorneys General(”NAAG”), this kind of information about your automobile may help you keep a lid on mechanical mistakes.

Choosing a Repair Shop

• Ask for recommendations from friends, family, and other people you trust.

• Shop around by telephone for the best deal, and compare warranty policies on repairs.

• Ask to see current licenses if state or local law requires repair shops to be licensed or registered

• Your state Attorney General’s office or local consumer protection agency may know whether there’s a record of complaints about a particular repair shop.

• Make sure the shop will honor your vehicle’s warranty.

Choosing a Technician

• Look for shops that display various certifications - like an Automotive Service Excellence seal. Certification indicates that some or all of the technicians meet basic standards of knowledge and competence in specific technical areas.

• Ask if the technician or shop has experience working on the same make or model vehicle as yours.

Trackback URI | Comments RSS