Dec 09 2008
How your car dealership can contribute to the problem
One of the key documentation elements to a Lemon Law case is the “repair order” and “invoice.” Most states’ Lemon Laws use the number of times you visited the dealer to get a particular defect corrected in determining whether a vehicle qualifies as a “lemon.”
Dealers can create a problem by what is known as the “open” repair order. An example of this is when a customer has a “repair order” written (and gets a signed copy of it) and the dealer calls and says “we had to order a part, come on by and pick up your car, we are going to hold the repair order ticket open until the part comes in.” This is where you say “no”. If the car is available to drive, but parts are on order, then you need have the dealer close out that repair order and give you an invoice when you pick up the vehicle. You are entitled to a closed repair invoice that accurately reflects what the dealership did to diagnose your written complaint, what parts are on order, the “date in/date out” as well as “miles in/miles out”, giving you a record of that repair visit.
By following the information outlined above, you will avoid having two repair attempts by the dealer turning into one, because they otherwise were going to “hold open” the repair order and only give you one invoice after parts had come in, and repairs were completed.