“Lemon laws“ allowed owners of defective automobiles to seek compensation or replacement with the help of their respective states. Now all 50 states have some form of the lemon law.
“Lemon” is defined as a vehicle that:
Has a “nonconformity” that affects the use, safety or value of the vehicle, and
The nonconformity has not been successfully repaired after a “reasonable” number of attempts, and/or
The vehicle has been out of service for a total of a certain number of days for repair of the nonconformity.
Coverage typically runs anywhere from one year or 12,000 miles to two years or 24,000 miles. The specifics vary from state to state. Repairs that affect the brakes or other safety equipment need only one repair attempt to qualify as “reasonable.” Some states leave the option of replacement or refund to the manufacturer, but most give the option to the consumer.
In case you have a lemon make sure that you document everything relating to repairs of the vehicle, including when and where it was repaired, who signed the work order and what work was done.
Contact the manufacturer in writing, alerting them to the nature of the problem.
Consult with your state’s Attorney General’s office to learn how your state’s law affects you directly.
You may have to go through an arbitration process which involves both you and a representative of the manufacturer explaining your respective situations to a panel that will then provide a ruling. The arbitration ruling is usually binding on the manufacturer; they will have no recourse should the panel rule in your favor. If you don’t agree with the panel’s ruling, you still have the option of filing a lawsuit in court.
You may wish to hire an attorney to represent you; there are plenty of lawyers who specialize in lemon law cases, and they can probably bring the case to a solution more quickly than if you handle the case yourself. Be sure to contact your state’s Attorney General’s office regarding the specifics of your own state’s lemon law. You don’t want to miss a deadline, or you could be stuck with your lemon for a long time.