A lot of dishonest dealers routinely cheat consumers, but clear consumer rights are in place to protect vehicle buyers. Here’s a brief overview of your rights as a California vehicle buyer or lessee under the California Vehicle Buyer’s Bill of Rights.
o You have the right to a vehicle whose odometer is accurate or written disclosure that it is not.
o You have a right to disclosure of prior material damages to a vehicle - e.g., you must be told if a vehicle has been in a major accident. If you ask about prior accidents, moreover, you have a right to a truthful response.
o You have a right to be told if the vehicle is a prior rental vehicle. This information must be physically posted on the vehicle at the time of sale.
o You have a right to receive proper disclosures in a sale contract under truth-in-lending laws. This includes disclosure of negative equity in your trade-in vehicle, proper disclosure of deferred down payments and proper itemization of extras and add-ons that are part of the deal.
o You have a right to review, sign and receive a copy of a “Buyer’s Guide” on all used cars. The Buyer’s Guide must be affixed to the vehicle at the time of the sale.
o You have a right to truthful price and payment quotes by sales representatives. Often dealers will quote a higher monthly payment than the deal calls for and then “pack” in highly profitable extras, which are represented as “free” or “discounted.”
o You have a right to copies of all documents that you sign during the deal, including your credit application.
o You have a right to personally sign all documents.
o If you negotiate a transaction primarily in Spanish, Chinese, Vietnamese, Tagalog and Korean, you have a right to a translation of the sale or lease contract and the “Buyer’s Guide” in the language in which it was negotiated.
o You have a right to have all your agreements regarding price, payments, rights, and remedies set forth in a single document (the sales contract).
o You have a right to proper disclosure if the vehicle has been previously repurchased as a “lemon,” including accurate disclosure of any prior problems with the vehicle.
o You have right to have a clear disclosure in the sales contract whether the vehicle is new or used. If a vehicle has been driven by a dealer as a “demo” model or has been previously bought and returned, it must be disclosed as used.
o Simply put, you have a right to a contract that is dated correctly.