Jun 30 2009
What Can You Do with Defective Products?
You have bought a new car or a new motor home. As you drive it back to your place, you begin to hear strange, mechanical noises. You know that something is very wrong by the time you pull into your driveway. You fear that you might have bought a lemon. What do you do?
Whether purchasing a new boat, car, or motorcycle, you have rights under the California Lemon Law. We have several suggestions as you pursue your rights.
First, contact the manufacturer to file a formal complaint. This allows them to rectify the situation properly. If you send a letter you create a paper trail that will be important if they are unable or unwilling to resolve your concern. In your communication be certain to mention that this is required under California’s Lemon Law.
It is important to have notes of all the communication taking place between you and the manufacturer of the product. Record the name of the person with whom you spoke, where they were located, when the communication took place, and what was discussed. You will have all information in one place, as we recommend keeping a single file on the topic.
Lastly, do not sign a release until you have consulted a lemon law and consumer protection lawyer. Do not accept low offers for refund or repurchase, as you are entitled to the full value of the product.